Shipping and Delivery Policy

At Diving Deep, we are committed to ensuring that your orders are processed and delivered promptly and efficiently. This Shipping and Delivery Policy outlines the details regarding how we handle product shipment, delivery timelines, and other related matters.

1. Processing Time

All orders on our website are subject to product availability and payment confirmation. Orders are typically processed within 1-3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been successfully processed.

Please note that during high-demand periods or holidays, processing times may be extended. In such cases, we will notify you of any delays.

2. Shipping Options and Charges

We offer various shipping options, which will be displayed at checkout based on your location. Shipping charges are calculated based on the size, weight, and destination of your order.

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.

Shipping charges will be added to your order total at checkout, and you will have the opportunity to review them before completing your purchase.

3. Delivery Time

The estimated delivery time is calculated from the date your order is shipped. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery in real-time.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and other fees may be imposed by the destination country. These fees are not included in the shipping charges and must be paid by the customer upon delivery. We recommend checking with your local customs office for information on these charges before placing an order.

7. Undeliverable Packages

If a package is returned to us due to incorrect shipping information provided by the customer or if the package is unclaimed, we will notify you. You may choose to have the package reshipped (additional shipping charges may apply) or request a refund for the product(s). Please note that shipping fees are non-refundable.

8. Lost or Damaged Items

While we strive to ensure that your package arrives in perfect condition, accidents can happen. If your order arrives damaged, or if it is lost in transit, please contact us immediately at info@divingdeeponline.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.

9. Changes to Shipping Policy

We reserve the right to modify or update this Shipping and Delivery Policy at any time. Any changes will be reflected on this page, and your continued use of our website after such changes will constitute your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Email: info@divingdeeponline.com
Address: B-9, Ghazipur, Delhi 110096, Diving Deep Fashion World

Thank you for shopping with Diving Deep. We are dedicated to delivering your orders with care and efficiency.